Refunds & cancellations
Order problems
Contact hello@dohomeusa.com about duplicate charges, the wrong language, missing downloads, damaged files or content that does not match its description. Include the order number and a short explanation. For the wrong language or a download problem, we will help with the correct edition or restore access. Verified duplicate charges and delivery problems we cannot resolve will be refunded as appropriate.
Cancellation and withdrawal
Where a statutory right of withdrawal applies, you may exercise it within the applicable period. EU consumers generally have 14 days from conclusion of the digital-content contract, subject to applicable law. Tell us clearly that you wish to withdraw, and include your name, order number, order date and purchase email. You do not have to give a reason when exercising a statutory withdrawal right.
Digital delivery does not automatically remove rights
We do not treat downloading a file alone as proof that you waived a statutory right of withdrawal. Any loss of that right requires the conditions imposed by applicable law, including any required prior express consent, acknowledgement and contract confirmation. Rights concerning defective or misdescribed content remain unaffected.
Processing refunds
Approved refunds are normally returned to the original payment method. We follow applicable statutory deadlines; bank processing may take additional time. Other refund requests are assessed on their circumstances and applicable law. This policy does not promise a separate unconditional satisfaction guarantee or limit statutory remedies.
Contact
Send support and withdrawal requests to hello@dohomeusa.com. Please keep your order confirmation and a copy of your request. Effective October 1, 2026.